AI agent
It answers the phone or WhatsApp in Catalan and Spanish, books in your calendar and, if you need it, answers questions about your documents citing the source. You test it before it goes live, and we adjust it with what happens on the calls.
What it does: Answers calls, Replies on WhatsApp, Catalan and Spanish, Books in your calendar, Never makes up slots, Hands over to a person, Records and transcribes, Cites the source
An agent that works is more than a prompt: it has to be connected, tested and adjusted. We take care of all four phases.
You give us access to your calendar, your services and their prices, your opening hours and the questions you get asked most. For the custom system, your documentation too.
We set it up on your phone line or on WhatsApp, connected to your calendar: it books, changes and cancels against your real availability.
Before it goes live you listen to three recorded test calls. It isn't switched on until you approve how it speaks on your behalf.
Every call is recorded and transcribed. We review what didn't go well and adjust it as part of the maintenance.
Custom system · your documents
Until what time can I cancel a court without paying?
Searching your documents…
You can cancel free of charge up to 12 hours before the booking. If you cancel later, 50 % of the court fee is charged.
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Example with the documents of a made-up padel club.
There are three ways for an AI to know things about your business. For a booking agent, the third is almost never needed.
It learns it by heart
Everything it needs to know is given to it at once, along with its instructions. No searching: it answers faster and cheaper.
It looks it up every time
Before answering it searches your documents for the relevant passages and answers with them, citing the source.
It learns a way of doing things
A model is fine-tuned with hundreds of examples reviewed by people, so it does one specific task with fixed criteria and tone.
Public quotes, translated by us. None of these people is talking about this service.
The agent works with your information, but doesn't keep it.
It's yours. We only process it to provide the service, as a data processor under the GDPR.
Opening hours, prices, FAQs and tone. If you ever leave, you take it with you.
It says it's recording at the start of the call, and the recordings are deleted after 30 days.
Human feedback
No model needs retraining: it's enough for a person to review what goes wrong and fix it.
Every call is logged
Recorded and transcribed for 30 days, with the bookings it made.
What went wrong gets reviewed
Whatever was handed to a person or left a note shows up in your dashboard, and we review it.
It gets adjusted
We fix instructions, opening hours or answers. Up to 2 h of adjustments a month are included.
Next time it gets it right
The same question no longer ends in a note, and the improvements add up.
| Feature | With us | ChatGPT on your own | In-house team |
|---|---|---|---|
| Answers the phone or WhatsApp | Yes | No | Yes |
| Books in your calendar without making up slots | Yes | No | Yes |
| Understands Catalan, Spanish and the mix | Yes | Partly | Yes |
| Hands over to a person when it doesn't understand | Yes | No | Yes |
| Review and adjustments included | Yes | No | Partly |
| No need to hire anyone | Yes | Yes | No |
With CAG all the information is given to the AI at once; it suits a small amount of stable information, like opening hours or rates. With RAG the AI searches your documents every time it's asked; it suits lots of documentation or information that changes.
Almost never. The agent works with your calendar, your prices and your FAQs, and improves with the maintenance adjustments. Retraining a model only pays off with hundreds of reviewed examples of the same task.
How an AI learnsA person reviewing what the AI has done and fixing what's wrong. With the agent, as part of the maintenance we review what didn't go well and adjust its instructions.
Yes, in the custom system: an assistant that answers about your documentation citing where each answer came from. The AI agent focuses on answering and booking.
AI agent
One channel: phone or WhatsApp.
Monthly maintenance required for the first year
Custom system
Agents, a dashboard with reports and an assistant over your documents.
Monthly maintenance required for the first year
We give you the price in private: it comes out of the free assessment and is fixed and in writing in the proposal.
In 30–45 minutes we see how many calls you're missing and whether an agent is worth it for you.