Solutions · Healthcare
Reliable AI for your clinic's day-to-day
An assistant that picks up the phone or WhatsApp when you're with a patient, reminders that reduce the appointments nobody turns up to and, if you need it, a system of your own over your documents.
What it does in a clinic: Appointments by phone, Appointments by WhatsApp, Catalan and Spanish, Never invents slots, Reminder 24 h before, Heads-up to the team, Handover to a person, Answers with the source cited, Integration via API
Built around how a clinic works
Start with what takes up most of your time today: reception, the calendar or all of it at once. Each case starts from a free assessment.
AI agent
Your clinic's phone, answered even when nobody can pick up
An assistant answers calls or WhatsApp, understands the patient in Catalan, in Spanish or a mix of both, and leaves the appointment booked in your calendar with the real availability.
- By phone or by WhatsApp, with a number of its own or by forwarding yours.
- Books, changes and cancels appointments with your real availability. Never invents slots.
- If it doesn't understand or the patient asks, it hands over to a person or takes a note and lets you know.
- Announces the recording at the start. Every call is recorded and transcribed and kept 30 days.
- Before it goes live you listen to three recorded test calls and approve the tone.
Incoming call · 09:12
- PatientBon dia, voldria demanar hora per a una revisió.
- AssistantBon dia! Tinc dijous a les 10:30 o divendres a les 17:00. Quina li va millor?
- PatientDijous, perfecte.
- AssistantFet. Li queda reservat dijous a les 10:30.
Appointment created · Thursday 10:30 · Check-up
Example with made-up data, to show how it works.
Automation
Fewer appointments nobody turns up to
Automatic flows connected to the calendar you already use: they confirm the appointment, remind the patient the day before and let the team know about every change.
- Booking by WhatsApp or form: appointment in your calendar and confirmation to the patient.
- Automatic reminder 24 h before, to reduce the appointments people miss.
- Heads-up to the team when a booking or a cancellation comes in.
- With your current calendar: Google, Outlook or whichever you use.
- Each flow, documented on one page.
Tomorrow's appointments
- 09:00M. FerréConfirmed
- 09:30J. RoigConfirmed
- 10:15A. MartíCancelled · team notified
- 11:00L. PonsReminder sent
Slot free at 10:15
Example with made-up data, to show how it works.
Custom system
A system of your own for one or several centres
Everything from reception, plus a dashboard with bookings, occupancy and reports by centre, and an assistant that answers over your documents saying where each answer comes from.
- Everything the AI agent does, for one or several centres.
- Web dashboard: bookings, occupancy and reports by centre and period.
- Assistant over your documents: questions and answers with the source cited.
- Integration with your current software through its API.
- Delivery in phases, with a demo at the end of each one.
Working with the data from your instruments is looked at in the assessment.
Assistant over your documents
If a patient arrives more than 15 minutes late, what do we do?
They are offered the first free slot of the day and, if there is none left, their appointment is moved.
Source:Reception rules · section 3
Example with made-up data, to show how it works.
An ordinary morning at reception
This is how the work is shared between the assistant and your team. It is an example, not a client.
Tomorrow's reminders, sent
Every patient with an appointment gets their reminder 24 hours before.
A call in Catalan, an appointment booked
The assistant checks the real calendar and books Thursday at 10:30.
A cancellation by WhatsApp
The slot is freed up in the calendar and the team gets the heads-up.
Someone who would rather talk to a person
They ask, and the assistant puts them through to reception or takes a note and lets you know.
You go over it in the dashboard
The day's calls, appointments created and pending alerts, on a single screen.
How we work
Reliable because it is tested, reviewed and doesn't make you change software
- 01
We work with you
We start with a free assessment and tell you what makes sense. Then we set it up, test it and maintain it ourselves, with no middlemen and up to 2 hours a month of adjustments.
- 02
You test it before it goes live
You listen to three recorded test calls and approve the tone. After delivery there are 30 days of bug fixing, and maintenance includes monitoring.
- 03
No change of software
It connects to your current calendar and, in a custom system, to your software through its API. Your data and your configuration are yours.
To read before we talk
- In depthAI agentAn AI agent that answers calls or WhatsApp, books in your calendar without making up slots and improves with human review. You test it before it goes live.
- ExplainedAn AI learns from data and from people who correct itWhat's behind an AI model: collecting and curating data, annotating it, training with human feedback (RLHF) and evaluating. Explained without jargon, plus the part a local business uses.
- CatalogueWhat each service includesEssential website, automation, AI agent and custom system: what each one includes and what it doesn't.
Your data, with the terms in writing
In a clinic, data is sensitive. We don't put up seals or certificates: this is what our terms say.
Data processor
The data belongs to your clinic. We act as data processor.
Recording announced
The assistant announces that the call is being recorded as soon as it starts.
30 days
Recordings and transcripts are kept for 30 days, unless we agree otherwise.
Your data and configuration
You own your data and the assistant's configuration.
Talk to us about your clinic
A 30 to 45 minute meeting and, afterwards, a summary of what makes sense for your clinic, or the answer that nothing is needed.