Solutions · Operations

The back office of your business, without copy and paste

Admin, customer service, scheduling and documents: the work nobody sees that eats up the hours. We connect the tools you already use so the repetitive part runs on its own, and whatever needs judgement reaches a person.

Book a free assessmentSee where the time goes
What comes in this morningExample

  1. FormAppointment request for Thursday

    In the calendar and confirmed

  2. Call«Quina hora obriu dissabte?»

    Answered in Catalan

  3. EmailA supplier invoice

    Filed in its folder, with a heads-up to whoever reviews it

  4. WhatsAppWants to change an order

    Handed to a person

Video: Mikhail Nilov on Pexels

What it does in the back office: Calendar, email and forms connected, Reminder 24 h before, Phone and WhatsApp in Catalan and Spanish, Hands over to a person when needed, Answers with the source cited, Everyone sees what is theirs to see, The data together in one panel, Every flow documented, No change of software

Time is not lost on the big tasks. It is lost in the gaps between tools: copying from email to the calendar, calling to confirm, hunting for the right file.

Four gaps

Where the time goes, and how to close the gap

Each gap is closed with something we already do, without changing the software you use.

  1. 01 · Automation

    From the inbox to the calendar

    What it costs
    A request comes in through the form or by email, and someone copies it into the calendar, confirms with the customer and lets the team know. On the day they do not get to it, the request waits.
    What we do
    The request becomes an appointment in your calendar (Google, Outlook or whichever you use), and the confirmation, the reminder 24 h before and the team alert go out. Each flow is documented on one page.
    How it shows
    Nobody copies data from one screen to another, and fewer appointments end with nobody showing up.
    How the automation works

  2. 02 · AI agent

    From the phone to whoever should answer

    What it costs
    The usual questions (opening hours, appointments, how to get there) interrupt whoever is working, and the calls nobody picks up are lost.
    What we do
    An agent answers the phone or WhatsApp in Catalan and Spanish and handles appointments against your real availability, never inventing a slot. If it does not understand, or the customer asks, it hands over to a person or takes a note and lets you know.
    How it shows
    The team handles the conversations that need a person, and the rest get an answer too.
    How the agent works

  3. 03 · AI for companies

    From the shared folder to the answer

    What it costs
    The answer is in some document in the shared folder, but nobody remembers which, so in the end someone asks the person who knows.
    What we do
    An assistant over your documents answers citing the source, respects who can see what and, when it cannot find the answer, says so instead of making one up.
    How it shows
    Internal questions get settled with the document in front of you, without interrupting anyone.
    AI for companies of 20 to 250 people

  4. 04 · Custom system

    From scattered software to one panel

    What it costs
    The data is spread across email, the calendar and the management software, and the monthly report is put together by hand.
    What we do
    A custom web panel brings together the data from your tools through their APIs, with reports by period. It is delivered in phases, with a demo at the end of each one.
    How it shows
    You see how the business is doing on one screen, without building the spreadsheet.
    What a custom system includes

An example morning

Everything that comes in, in its place

The repetitive part runs on its own. Whatever needs judgement reaches a person. And nothing the assistant prepares leaves the company until someone approves it.

Runs on its own

Automatic flows and the agent, against your real availability.

  • Form

    Appointment request → in the calendar and confirmed

  • Calendar

    Reminder for tomorrow's appointments, sent

  • Phone

    «A quina hora obriu?» → answered in Catalan

Goes to a person

When the agent does not understand, or the customer asks.

  • Phone

    Asks to speak to someone → goes to the team

  • WhatsApp

    A message the agent does not understand → note and alert

Waits for your approval

Drafts and reports that someone reviews before they go out.

  • Email

    Reply to an incident, drafted

  • Team

    Weekly report, prepared

Example with made-up entries, to show how they are sorted.

How it shows

Less copied work, fewer missed calls

We do not put numbers on it before we know your case. This is what changes day to day.

  1. 01

    Less copied work

    What used to go from one program to another by hand now moves on its own, and every flow is written down.

  2. 02

    Calls answered

    Every call and every WhatsApp gets an answer, and the hard ones reach a person.

  3. 03

    The data together

    The panel brings together what is spread across several programs today.

Operations · overviewThis weekExample

Requests per day

Calls and WhatsApp

  • Answered by the agent
  • Handed to a person

Questions with no answer in the documents

  • Who approves travel expenses?
  • Which template do we use for quotes?

Waiting for approval

  • Reply to an incident
  • Weekly report
Example panel, with no real data.

How we start

With the gap that costs you most

  1. 01

    Free assessment

    A meeting to see where the work comes in and where it gets stuck. Then a written summary of what makes sense, or the answer that nothing is needed.

  2. 02

    One gap first

    An automation, the agent or the panel: there is no need to sign up for everything, and each service works on its own.

  3. 03

    You try it first

    Three recorded test calls before the agent goes live, every flow documented, and the system in phases with a demo at the end of each one.

  4. 04

    And it stays tuned

    30 days of adjustments after delivery and, after that, maintenance so it keeps working when something changes.

Book a free assessmentAre you 20 to 250 people, with a lot of internal documentation?That is what AI for companies is for: an internal assistant with permissions per department, agents on processes with human approval, and an evaluation set measured every month.See AI for companies

Questions about operations

Do we have to change software?

No. The automation connects to the calendar and email you already use, and the custom system integrates with your tools through their APIs. Software with no API and no export cannot be connected.

What happens when the agent cannot answer?

It hands the conversation to a person, or takes a note and lets you know. It does the same if the customer asks to speak to someone.

Will the whole team see every document?

No. The assistant respects who can see what, by group or department, cites the source of every answer and, when it cannot find something, says so.

Who owns the data?

You do, and the configuration too. Calls announce the recording at the start, and recordings are kept for 30 days.

Do we have to sign up for everything?

No. They are separate services. In the free assessment we see which gap makes sense to close first.

What each service includes
How is this different from AI for companies?

AI for companies is for teams of 20 to 250 people with a lot of documentation and processes across departments, and it starts with a workshop. This page is for the day to day of smaller businesses, starting with a single gap.

See AI for companies

Tell us where your time goes

A 30 to 45 minute meeting and, afterwards, a summary of what makes sense for your business, or the answer that nothing is needed.

Book a free assessment